Overview
The international DCB payment gateway system enables mobile subscribers to use their airtime accounts (main account balance) to pay directly for digital services and items such as games, music, and applications on platforms like Google Play without needing a credit card or e-wallet. The system is tightly integrated with international service providers like Google and is connected with the internal systems of telecom operators to ensure high security and compatibility.
The integrated systems include a fraud prevention system to block abnormal transactions, an automatic credit system to maintain uninterrupted service for customers, a charging proxy system to ensure accurate billing, and a refund management system to handle refund requests swiftly. This DCB system offers users the convenience and high security of direct payments while allowing telecom operators to expand services and increase revenue through digital service payment transactions.
Functional Modules:
- Service Registration Portal: Provides an interface for users to register and manage services, supporting easy authentication and activation of subscribers. Integrated with the CRM system for streamlined management of registration and request handling.
- Customer Support Module: Facilitates the reception, processing, and tracking of customer support requests, including transaction inquiries, complaint handling, and multi-channel customer interaction management.
- Charging CSP/VAS Platform Integration Module: Connects to CSP/VAS charging systems to ensure accurate calculation and real-time processing of payment transactions.
- Fraud Prevention Integration Module: Monitors and verifies the validity of transactions, detecting and preventing fraudulent activities such as account abuse and unauthorized service use.
- NTP Integration Module: Synchronizes time across all system components to ensure consistency for transactions and event logging.
- Email Integration Module: Sends email notifications to customers and administrators regarding transaction status, payment history, or any issues that require attention.
- System Monitoring Module: Monitors the operational status of the entire system, tracking performance, detecting issues, and providing timely alerts to ensure stable system operations.
- Reconciliation Reporting Module: Generates detailed reports on revenue, transactions, and reconciliation results between telecom operators and service providers, ensuring transparency and accuracy in financial management.
